Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unwashed, unworn or unused, with original tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@vitalkimonos.co.nz. Please note that returns will need to be sent to the following address: 25 Penguin Drive, Murrays Bay, Auckland 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@vitalkimonos.co.nz.

Exceptions / non-returnable items
Any item(s) returned that does not meet the aforementioned criteria, will not be eligible for return and/or exchange (i.e., item appears dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc.). 

Unfortunately, we cannot accept returns on sale items or gift cards. Accessories and special order items are also non-returnable.

Returns and Exchanges are only accepted for purchases made directly from VITAL KIMONOS NZ. We will not accept any claims for returns or exchanges from third parties.

Shipping and handling charges are non-refundable. Returns are subject to a 10% restocking fee.

Refused or undeliverable packages are subject to return shipping costs. Return shipping costs vary by shipping method used in the order. If a refused or undeliverable package is assessed a fee because it is returned back to VITAL, the customer will be responsible for any such fees imposed and those fees will be due prior to reshipping of your order OR the cost will be deducted from any refund that is due back to a customer.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return which could take up to 5 ~ 10 business days, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@vitalkimonos.co.nz.

All returns and exchanges will be at the discretion of VITAL.